Privacy policy

Effective Date: [2/12/24]

Shell Island Dolphin Tours LLC (“we”, “our”, or “us”) respects the privacy of our customers and is committed to protecting the personal information we collect. This Privacy Policy outlines how we collect, use, and protect your personal information, including information related to our use of Grasshopper for SMS communications.

We collect personal information from you when you book a tour, register for our services, or communicate with us. This information may include:

• Personal Information: Name, phone number, email address, mailing address, and other contact details.
• Payment Information: Credit card details or other payment methods used to complete a booking.
• Booking Information: Tour dates, preferences, and any special requests you may have made.

We collect personal information in the following ways:

• Website Forms: When you complete a booking or inquiry form on our website, shellislanddolphins.com.
• SMS Registration: When you register to receive SMS messages via Grasshopper for booking confirmations, promotions, or customer support.
• Direct Communication: Information you provide through email, phone calls, or in-person interactions.

We use your personal information for the following purposes:

• To process bookings and reservations.
• To send you booking confirmations, reminders, and updates regarding your tour.
• To communicate promotions, discounts, or offers that may be of interest to you.
• To provide customer support and address any inquiries you may have.
• To comply with legal obligations and enforce our terms of service.

We do not sell, rent, or trade your personal information to third parties. However, we may share your information with the following:

• Service Providers: We may share information with trusted third-party service providers (e.g., payment processors, hosting services) who assist in operating our business and services, and these providers are bound by strict confidentiality agreements to protect your data.
• Grasshopper: We use Grasshopper to communicate with you via text messages. By registering for SMS notifications, you consent to receive messages related to your bookings and inquiries. These messages may include promotional content, which you can opt-out of at any time by replying with “STOP.”
• Data Access Controls: We limit access to your personal information to authorized employees, contractors, and third-party service providers who need access to perform their job functions. Access is granted based on job role and is regularly monitored and audited to ensure compliance with privacy standards.
• We do not share your personal information with third-party marketers.

When you provide your phone number, you are opting in to receive SMS communications from us via Grasshopper. You can opt out at any time by replying with “STOP” to any text message we send. Opting out will prevent further SMS communications.

We take reasonable steps to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These steps include:

• Data Access Controls: We restrict access to personal data to authorized employees, contractors, and third-party service providers who need access to perform their job functions. Access is granted based on role and is regularly reviewed to ensure appropriate control measures are in place.
• Employee Training on Data Privacy: All employees and contractors who handle personal data undergo mandatory privacy training to ensure they are aware of and adhere to best practices for data protection and compliance with applicable privacy laws.
• Regular Audits and Compliance: We conduct periodic audits to assess the effectiveness of our data privacy practices and ensure compliance with privacy laws and regulations. These audits help us identify potential risks and ensure that appropriate measures are taken to protect your data.
• While we use encryption and other security measures, no data transmission over the internet can be guaranteed 100% secure.

You have the right to:

• Access and update the personal information we hold about you.
• Request deletion of your personal information, subject to certain legal exceptions.
• Withdraw your consent to receive marketing communications at any time by following the opt-out instructions provided.

Our services are not directed at children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under the age of 13, we will take steps to delete such information.

We reserve the right to update or change this Privacy Policy at any time. Any changes will be posted on this page, and the “Effective Date” will be updated accordingly. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

If you have any questions about this Privacy Policy or our data practices, please contact us:
Shell Island Dolphin Tours LLC
Email: info@shellislanddolphins.com
Phone: 850 809 0096
Website: https://shellislanddolphins.com/privacy-pol